Frequently Asked Questions
Answering Common Questions You May Have
We provide comprehensive services to patients needing diagnosis and treatment for issues affecting their neurological health. We know this covers a vast spectrum of conditions that can often sound scary or overwhelming. We’ve provided some answers here to some commonly asked questions from patients. Rest assured, if you have a question not answered here, contact us to get the information you need. Descriptions of neurological conditions we treat can be found on our services page by visiting the link below:
Do I need an appointment?
Appointments are necessary for all patients. If you are referred to us and cannot come at your appointed time and need to reschedule, please call the office as soon as possible – preferably 24 hours in advance. Every attempt will be made by the physician to see you at your appointed time. However, unforeseen emergencies may arise, and for this reason, a delay in your scheduled time may occur. You must confirm your appointment 24-48 hours in advance. If not confirmed, your appointment time will be rescheduled. No-shows will result in a $50 charge that must be paid prior to rescheduling or getting further written prescriptions.
What are my payment options?
Payment for office services is requested at the time services are rendered unless you make other arrangements. You will be given an itemized statement at the time of your visit to help you in seeking reimbursement from your insurance company. Our staff will be happy to answer any questions regarding our service fees, insurance filing, or reimbursement. For your convenience, VISA and MASTERCARD are accepted for payment. We do accept Medicare assignments on office visits.
What are your telephone policies?
To care for our patients with minimal interruptions, please listen carefully to the prompts when calling our office so your call can be directed to the appropriate team member. For medical advice, appointments, or billing questions, please call our main office at (803) 366-6135 or our diagnostic center at (803) 329-8635.
What if I have an emergency?
If you have an emergency, call 911 or go immediately to the Emergency Room for evaluation.
How are prescriptions handled?
Prescriptions and refills are generally handled during office visits. For routine refills, you will need to contact your pharmacy. For controlled medication, please call one week before you will be out of medication. Have available the name of the medication, the prescription number, and the pharmacy’s telephone number. Prescriptions will only be refilled for patients actively under our care. Prescription refills will not be handled after hours.
Will I need to be hospitalized?
If hospitalization is necessary, neurohospitalists provide in-patient care.
How are services and billing handled?
However, every insurance plan is different. Since there are many different types of insurances and plans, it is your (the patient and/or guarantor’s) responsibility to confirm coverage with your insurance carrier prior to being seen for your appointment. We will file all insurances, but it does not guarantee coverage or payment from your insurance company. If you have a question about your insurance coverage and/or if we are an in-network provider, please contact your insurance company directly.
Coinsurance and Copayments are due at the time of service. If you are unable to pay for your visit or balance at the time of service, please contact the Billing Department at 803-366-6135. Payment plans are available for larger balances.
Please note: If we do not have your current insurance information and your claim is denied, you will be responsible for the bill.
Our Service Areas
SOUTH CAROLINA: Rock Hill, Chester, Indian Land, Kershaw, Lancaster
NORTH CAROLINA: Charlotte and surrounding areas
HOURS:
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:00pm
MAIN OFFICE
1665 Herlong Court, Suite B
Rock Hill, SC 29732
803-366-6135
HOURS:
M - Th: 8:00am - 5:00pm
F: 9:00am - 12:00pm
DIAGNOSTIC CENTER
127 Professional Park Drive
Rock Hill, SC 29732
803-329-8635
HOURS:
M - Th: 8:00am - 5:00pm
F: 8:00am - 4:00pm
Copyright ©2026 Metrolina Neurological Associates