Frequently Asked Questions
Answering Common Questions You May Have
We provide comprehensive services to patients needing diagnosis and treatment for issues affecting their neurological health. We know this covers a vast spectrum of conditions that can often sound scary or overwhelming. We’ve provided some answers here to some commonly asked questions from patients. Rest assured, if you have a question not answered here, contact us to get the information you need. Descriptions of neurological conditions we treat can be found on our services page by visiting the link below:
Do I need an appointment?
Appointments are necessary for all patients. If you are referred to us and cannot come at your appointed time and need to reschedule, please call the office as soon as possible – preferably 24 hours in advance. Every attempt will be made by the physician to see you at your appointed time. However, unforeseen emergencies may arise, and for this reason, a delay in your scheduled time may occur. You must confirm your appointment 24-48 hours in advance. If not confirmed, your appointment time will be rescheduled. No-shows will result in a $50 charge that must be paid prior to rescheduling or getting further written prescriptions.
What are my payment options?
Payment for office services is requested at the time services are rendered unless you make other arrangements. You will be given an itemized statement at the time of your visit to help you in seeking reimbursement from your insurance company. Our staff will be happy to answer any questions regarding our service fees, insurance filing, or reimbursement. For your convenience, VISA and MASTERCARD are accepted for payment. We do accept Medicare assignments on office visits.
What are your telephone policies?
Telephone policies allow us to care for our patients with minimal interruptions. Telephone messages will be taken by the receptionist and relayed to the doctor. Your call will then be returned. Please call during regular office hours whenever possible. It is easier to manage a problem when the records are immediately available. For medical advice, appointments, or billing questions, please call (803) 366-6135 (our main office number) or (803) 329-8635 (our diagnostic center).
What if I have an emergency?
How are prescriptions handled?
Prescriptions and refills are generally handled during office visits. For routine refills, you will need to contact your pharmacy. For medications requiring a written prescription, please call at least one week before you will be out of medication. Have available the name of the medication, the prescription number, and the pharmacy’s telephone number. Prescriptions will only be refilled for patients actively under our care. Prescription refills will not be handled after hours.
Will I need to be hospitalized?
If hospitalization is necessary, neurohospitalists provide in-patient care. We are available to collaborate with any doctor or doctors who provide you with hospital care. Simply provide them with our name and main office number: 803-366-6135.
How are services and billing handled?
Our Service Areas
SOUTH CAROLINA: Rock Hill, Chester, Indian Land, Kershaw, Lancaster
NORTH CAROLINA: Charlotte and surrounding areas
HOURS: Monday - Friday: 8:00am - 5:00pm
M - F: 8:00am - 5:00pm
M - F: 8:00am - 5:00pm
Copyright ©2023 Metrolina Neurological Associates